Where does WildMint ship?
Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live.
How long will my order take to arrive?
Orders are generally processed and sent out to you within 1-2 business days.
Here are the general shipping timeframes for each delivery area.
UK: 1 - 2 business days (Royal Mail 48 hour service). Please allow 3 - 4 business days for Channel Island deliveries.
Greece, Spain & orders to the EU over 150EUR: 5-7 business days (Evri)
Rest of Europe: 2-3 business days (DHL Express)
USA/Canada: 1-2 business days (DHL Express)
Australia: 3 business days (DHL Express)
Rest of the world: 3-5 business days (DHL Express)
How much does shipping cost?
Shipping is FREE for all UK orders over £25.
Delivery to the UK for orders under £25 is £3.99 with Royal Mail.
Shipping for orders to Europe is £5.99 with DHL Express or Evri*.
DHL Express shipping for orders to the United States & Canada is £14.99
DHL Express shipping for orders to Australia is £10.99.
DHL Express shipping for orders to the rest of the world is £19.99.
*All orders to Spain and Greece and orders over 150EUR are shipped with Evri.
Will I need to pay taxes for EU orders?
There will be no custom/import taxes for EU orders. Our deliveries to countries in the European Union are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support at firstname.lastname@example.org and we'll take care of the taxes.
Will I need to pay taxes for other international orders?
All other international orders (including orders to European countries not part of the EU) are shipped on a DDU (delivery duty unpaid) basis.
DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.
All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.
If the delivery is refused due to these fees, or the fees are not paid on time, a refund will be given minus the shipping fee and a re-stocking fee, equivalent to 30% of the order value.
When will my order ship?
All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.
Can I change my shipping address?
Please email us as soon as you have placed your order at email@example.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed, but will assist you if possible.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery.
If you have not received your shipping confirmation email within two business days of placing your order, please contact us at firstname.lastname@example.org and we will assist you further.
What happens if there's an issue with my delivery?
If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge.
We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but will do all that we can to make it right!
How do I get my package if it has been delivered to an incorrectly provided address?
If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, please reach out to us at email@example.com and we will do all that we can to assist you with locating your parcel.
Can I place my order in any language?
Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.
My box was dented or damaged during shipping. What should I do?
Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at firstname.lastname@example.org and we will assist your further.